At Shifa Caring & Medical Centre, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and medical information in compliance with applicable laws and ethical standards.
By using our services or visiting our website, you agree to the terms described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- CNIC/passport number
- Contact details (phone, email, address)
- Date of birth
- Emergency contact
b. Medical & Health Information
- Medical history
- Psychological or psychiatric assessments
- Addiction history (if applicable)
- Diagnostic reports and lab results
- Medications and treatment records
c. Website Usage Information
- IP address
- Browser type and version
- Pages visited on our site
- Time and date of visit
- Referring URL
We only collect information necessary for medical care, counseling, administration, or website analytics.
2. How We Use Your Information
Your data is used to:
- Provide medical, psychiatric, and counseling services
- Maintain accurate treatment records
- Schedule appointments and follow-ups
- Send you important updates or reports
- Conduct internal audits, training, or quality control
- Fulfill legal or regulatory requirements
- Improve our website and user experience
We do not sell, trade, or rent your personal information to any third parties.
3. Confidentiality & Disclosure
All patient information is treated with strict confidentiality, in accordance with medical ethics and legal guidelines.
We may only disclose your information:
- With your written consent
- In case of medical emergencies
- To fulfill legal obligations or court orders
- If you pose a risk to yourself or others (as allowed under mental health laws)
Any disclosures are made only to authorized personnel and on a need-to-know basis.
4. Data Protection & Storage
We take appropriate technical and organizational measures to protect your information from:
- Unauthorized access
- Loss or destruction
- Misuse or alteration
Records are stored in secure, access-controlled systems, and any physical files are kept in locked storage at our facility. Only authorized staff members can access your data.
5. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections if the data is inaccurate
- Withdraw consent (where applicable)
- Request deletion of data, subject to legal obligations
- Ask how your data is being used
To exercise these rights, please contact us at the details provided below.
6. Cookies & Website Tracking
Our website may use cookies and similar tracking tools to enhance your browsing experience. These tools help us:
- Understand user behavior
- Improve page performance
- Personalize content
You can choose to disable cookies through your browser settings.
7. Third-Party Services
We may use trusted third-party services (such as cloud storage, secure payment gateways, or analytics tools) that are bound by strict privacy agreements. These services cannot use or share your data for any unauthorized purposes.
8. Children’s Privacy
We provide services to minors (under 18) only with parental or guardian consent. We do not knowingly collect or share children’s data without proper authorization.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📍 Shifa Caring & Medical Centre
