Welcome to Shifa Caring & Medical Centre. By accessing our services—whether in person or through our website—you agree to the following terms and conditions. Please read them carefully before using our medical, psychiatric, or counseling services.
1. Scope of Services
Shifa Caring & Medical Centre offers a range of services including:
- Medical & Psychiatric Assessments
- Addiction Detox & Rehabilitation
- Psychological Counseling & Therapy
- Inpatient & Outpatient Care
- Family Support & Spiritual Healing
- Aftercare & Relapse Prevention Programs
All services are provided by licensed professionals in accordance with ethical, medical, and legal standards in Pakistan.
2. Eligibility for Services
You must:
- Be at least 18 years of age (or accompanied by a guardian if underage)
- Provide truthful and accurate information about your medical history
- Agree to follow treatment plans and facility rules
- Refrain from aggressive, violent, or inappropriate behavior toward staff or patients
We reserve the right to refuse service in cases of non-compliance, threat to safety, or disruptive conduct.
3. Consent to Treatment
By registering with us, you consent to:
- Assessment, diagnosis, and treatment as per clinical standards
- Medication administration (where applicable)
- Participation in therapy sessions (individual or group-based)
- Involvement of family or guardians (when needed for care planning)
You also have the right to:
- Refuse or discontinue treatment (with signed documentation)
- Request a second opinion
- Ask questions about your care at any time
4. Confidentiality & Privacy
All patient information is kept strictly confidential, except in situations where:
- Disclosure is required by law
- There is an immediate risk to life or safety
- You give written consent to share your data
For full details, please refer to our Privacy Policy.
5. Appointments & Cancellations
- Appointments can be booked online, via phone, or in person
- Please arrive on time; delays may result in rescheduling
- Cancellations must be made at least 24 hours in advance
- Late arrivals beyond 15 minutes may not be accommodated
Missed appointments without notice may be subject to a rescheduling fee.
6. Fees & Payments
- All fees must be paid before or at the time of service, unless otherwise arranged
- We accept cash, bank transfer, and digital payments
- Packages or long-term rehab plans must be prepaid or paid in installments
- Refunds are not applicable once a session or treatment has been started
In case of financial hardship, you may speak to our admin team for a flexible payment plan.
7. Medication Policy
- Medication is prescribed only after proper evaluation by our licensed psychiatrist or doctor
- Patients must follow dosage instructions and attend follow-up appointments
- Sharing or misuse of prescribed medications is strictly prohibited and may lead to discharge
- Shifa is not responsible for side effects if medications are used without supervision
8. Code of Conduct
All patients and visitors must:
- Show respect and courtesy to staff and fellow patients
- Follow facility rules including no-smoking and no-substance policies
- Maintain confidentiality of others in group sessions or shared spaces
- Avoid bringing weapons, drugs, or illegal items into the premises
Any form of harassment, verbal abuse, or threats may result in immediate removal from the facility.
9. Website Usage
If you use our website (for bookings, information, or communication), you agree not to:
- Post or share false, harmful, or offensive content
- Try to access restricted areas without authorization
- Use our name or logo without permission
- Violate privacy or copyright laws
Website content is provided for informational purposes only and does not replace professional medical advice.
10. Emergency Situations
Shifa Caring & Medical Centre is not an emergency facility. In case of:
- Severe medical conditions
- Attempted suicide or overdose
- Violent behavior or psychotic breakdown
Please contact Rescue 1122, your nearest emergency hospital, or go to Accident & Emergency (A&E) immediately.
11. Limitation of Liability
While we aim to provide the highest quality care, Shifa Caring & Medical Centre shall not be liable for:
- Delays in treatment due to incomplete information provided by the patient
- Reactions to medications not taken as prescribed
- External influences or relapse after discharge
- Misuse of online content or advice
Your health outcomes depend on your active participation, honest communication, and commitment to treatment.
12. Changes to Terms
We may revise these Terms & Conditions at any time. Updated versions will be posted on our website with the revised date. Continued use of our services indicates your agreement to the updated terms.
13. Contact Us
For any questions or concerns about these Terms, feel free to contact us:
📍 Shifa Caring & Medical Centre
